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Meet February’s Passholder of the Month: Tykee James

Welcome to Indego’s Passholder of the Month series! This is only awarded to (12) passholders each year. So, it’s a pretty big deal. The ones who ride often and/or share their Indego adventures to social media get this kind of special treatment.

Once crowned, the winner gets a grand tour of the Indego wheelhouse, hangs out with the team, gets a lot of swag and so much more. Meet our February winner, Tykee James!

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Exploring Cycling as a Tool for Youth Suicide Prevention

The Better Bike Share Partnership (BBSP) is an effort led by the City of Philadelphia that works to ensure that Indego bike share is accessible to all Philadelphians. The Bicycle Coalition of Greater Philadelphia is a non­profit advocacy and education organization working as part of the Better Bike Share Partnership to support bike share and biking education. The Better Bike Share Partnership is funded by The JPB Foundation.

To start off the new year, the Better Bike Share Partnership and Indego Community Ambassador Sarah-Ashley Andrews teamed up to raise awareness about suicide prevention and celebrate the ending of Dare 2 Hope’s “iDare 2 Be,” a school program educating youth about suicide prevention through a series of workshops at High Roads Academy in North Philadelphia.

 

During the 6 week program, Sarah-Ashley dedicated one week to sharing with students how cycling can help heal and also be used as a healthy mental resource.

“Bike Share was used as an example of what healthy living looks like, we dedicated one week of programming to focus on cycling and how to used exercised to help with coping skills and relieve stress,” stated Andrews. She noted that by sharing her story of being a Better Bike Share Ambassador and using bike share with her program Dare2Hope was also a visual way for her students to see how beneficial bike riding can be.

Andrew invited Waffiyyah Murray and Brenda Hernandez from the Bicycle Coalition to share their stories and the work they do for Indego & Better Bike Share.

“A goal of mine when planning out the program was to expose the student to young professionals who had nontraditional careers and helping them explore different career paths and broadening their horizons” Andrew adds “The Students were intrigued and excited to work with both Brenda and Waffiyyah in the near future.”

Better Bike Share sponsored the iDare2Be closing celebration where students and staff gathered for food, program reflections, giveaways and more! We at Better Bike Share, would like to thank our ambassador Sarah-Ashley for all the hard work she puts in the community, raising awareness with youth and contributing to the Better Bike Share programs. We look forward to continuing to help out the community with Dare 2 Hope as well as iDare 2 Be and other organizations and community that need the help all across Greater Philadelphia.

Meet January’s Passholder of the Month: Katie Pizziketti

We are excited to launch the brand new Indego Passholder of the Month series! This is only awarded to (12) passholders each year. So, it’s a pretty big deal. The ones who ride often and/or share their Indego adventures to social media get this kind of special treatment.

To officially launch this, we challenged the Indego community to ride through the winter months and share their adventures via social media for a chance to win several prizes, including becoming the Passholder of the Month!

Once crowned, the winner gets a grand tour of the Indego wheelhouse, hangs out with the team, gets a lot of swag and so much more. Meet our first winner, Katie Pizziketti (@katiepizziyoga)!
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Martin Luther King Jr. Day of Service 2017

The Better Bike Share Partnership (BBSP) is an effort led by the City of Philadelphia that works to ensure that Indego bike share is accessible to all Philadelphians. The Bicycle Coalition of Greater Philadelphia is a non­profit advocacy and education organization working as part of the Better Bike Share Partnership to support bike share and biking education The Better Bike Share Partnership is funded by The JPB Foundation.

This year in honor of Martin Luther King Day of Service, the Better Bike Share Partnership Team volunteered with the School District Of Philadelphia’s Head Start Program at Anna B. Pratt Elementary School. BBSP has partnered with Head Start in the past to organize rides and classes in connection with Indego Community Ambassador Dewayne Drummond.

For MLK Day, the BBSP team helped make care packages for Head Start families in need. They also assisted in clearing out and organizing Head Start classrooms and sorting books for the school library. Thank you to the Pratt Elementary Head Start program for hosting us! We look forward to working with them again in the future.

 

Meet the Team: Program Controller Christine Ginsburg

Bicycle Transit Systems is a Philadelphia-based business that specializes in bike share launch, operations, and management. Comprised of the most experienced bike share operations team in the industry, Bicycle Transit Systems manages all operational elements of Indego, including bike and station maintenance, marketing, and customer service.

Our staff Q & A spotlight series was created to compliment the Indego Street Team and Ambassador spotlight series. These spotlights are an opportunity for you to learn more about the dream team that keeps Indego rolling. From bike mechanics and drivers to customer service and marketing, this is a wheel treat to get the inside scoop on the 30+ employees who make up Indego.

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“The Clash” at our Halloween Party

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Inside the Indego Bike Shop

It’s officially winter season, and contrary to expectations, it’s busy season here at Indego! The system runs 24/7, 365 days a year and there are 105 stations and 1,000 bikes that need to be taken care of. From fixing flat tires to refurbishments, learn about how we keep the wheels turning throughout the cold weather months.

 


WHAT WE DO

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To keep the Indego fleet in tip-top shape, mechanics spend a great deal of time each month on inspections. Many of these inspections happen thanks to our wonderful and vigilant riders (like you!) who call and let customer service know about issues.

 

Here’s what happens when you call customer service with a bike issue:

  • The bike issue, bike number and location are recorded.
  • The bike is locked down for maintenance so it isn’t available for rental and so other riders don’t run into the same issue.
  • We send a balancer to pick up the bike from the station so it can be repaired ASAP!

After bikes are brought in, the team of hardworking Indego mechanics inspect the bikes and begin their repairs. For bikes that aren’t called in, the team heads out to stations across the city to perform inspections. Fun stats: 

  • An average of 57 bikes get inspected per shift. That’s 4 shifts/week= about 230 bikes!
  • Up to 100 bikes can get repaired each week
  • Steve (see below) has performed over 6,000 inspections since August 2015.

The winter may bring unpredictable weather and riding patterns, but the team here is ready to tackle any problems that come their way.

 


 THE DREAM TEAM WE’VE ASSEMBLED

 

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L to R: Steve, Nate, Jake, Mark, Randy

 

None of this work is possible without a dream team. Keep reading to learn more about the Indego team who ensures that your bikes stay in great condition throughout the winter.

 

“From being a part of the street team to becoming a mechanic, I have a strong sense of how much Indego cares about its riders. As a street team member, I had the unique experience of seeing the customer service aspects and how Indego wants to be available for everyone. As a Mechanic, I see how much pride and hard work goes into keeping the bikes safe for everyone.”Randy L, Mechanic

 

“I love being able to ride my bike home every day and see people using the bikes that I build and repair. I take a lot of satisfaction in knowing the bikes get used often. I’ve been at Indego since the beginning and love the direction it has gone and all the successful growth!”Nate O, Mechanic Supervisor

 

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“My favorite part of the job is problem-solving. In our shop, we see trends that are unique to our city and our usage patterns. Unlike a regular bike shop where specific customers have specific patterns, anyone can ride our bikes at anytime and that introduces some interesting challenges for us. Because these trends are unique to our city, there isn’t necessarily already an answer to many of the things that pop up. I am fortunate enough to work with a team that is able to provide support where they can.” – Jake S, Head Mechanic

 

“As a recent transplant from Nebraska, I love riding Indego to explore the city. And I love helping ensure others have the same opportunity to explore the city via bike as well. “- Mark V, Mechanic

 

“I love working at Indego because the work that I do every day physically impacts a user’s experience. The work I’m doing makes or breaks whether a rider gets to work or an appointment on time without a mechanical issue. I also enjoy the fact that users have the freedom of spontaneous travel.”Steve F, Mechanic

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