Energy-saving Stations

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About

This new technology is part of a pilot to introduce energy-saving dock technology to the Indego system, which will allow the Indego service area to grow, providing Philadelphians and visitors with greater access to bikes and stations across the city!

Features

Energy-saving technology
These stations require less power to operate because there is no kiosk, and the docks enter a “sleep mode” when not in use.

Quick and convenient checkout
Release a bike via the mobile app or with your Indego key.

How to find an energy-saving station

Currently, there are two energy-saving stations in the Indego
system, located at:

• Broad & Cecil B. Moore
• Broad & Carpenter St.

Energy-saving stations have black docks instead of blue ones! You can also tap on a station icon on the mobile app to find out if it is an energy-saving station.

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How to Get Started

Get the app

Use the Indego app to buy a pass or log in to your account. See station and dock availability, unlock a bike, and track your ride time.

Wake the dock

To start, tap the button to wake the dock. Next, wave your Indego Key across the reader or use the mobile app to release the bike.

Start your ride

Your ride time will start after the bike has released. Please note that additional fees apply for extended ride times or when using Indego Electric.

Return the bike

Once you reach your destination, return the bike to any Indego station to end your trip. Listen for the 3 beeps to know your bike has docked.

Tell us what you think

Our team recognizes the importance of hearing from our riders as we grow the system and explore new technology.  If you used one of our new, energy-saving stations, a feedback survey will be sent to you via email. Please take 5 minutes to complete it, as we would love to hear your thoughts!

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Got Questions? We've Got Answers!

 I’ve seen different colored lights on the dock when I check out a bike. What do they mean?

 Blue: Dock is ready for check out.

 Blue flashing: Attempting to check out the bike.

  Green flashing: Indicates the bike has just been successfully checked out. The light will blink green and make a beeping noise to let you know you can remove the bike from the dock. It also blinks and beeps three times to confirm when a bike has been successfully returned.

 Red flashing: Indicates there may be an issue with your account, such as an expired pass or that your last bike is still registered as being checked out. Please contact our Customer Service team at 844-4-INDEGO (844-446-3346) for assistance.

   Red: Indicates the bike is not presently available for checkout, generally due to a maintenance need.