On April 20th, Indego will be making a few important updates to our pass options and pricing. The updates you see below will support the continued growth of Philly’s bike share program. Indego will continue to provide savings opportunities to Passholders who make Indego part of their daily routine and to keep prices low for Philadelphians with a PA ACCESS card.
Summary of changes:
Guest Pass
- Price increase to $15
- Trip time extended to unlimited 60-minute rides
- Extended ride time fees for rides over 60 minutes increased to 20¢/minute
- Indego Electric fees increased to 20¢/minute
Indego30
- Price increase to $20/month
- Extended ride time fees for rides over 60 minutes increased to 20¢/minute
- Indego Electric fees increased to 20¢/minute
Indego30 Access
- No price increase
- Extended ride time fees for rides over 60 minutes increased to 7¢/minute
- Indego Electric fees increased to 7¢/minute
Indego365
- No price increase
- Extended ride time fees for rides over 60 minutes increased to 20¢/minute
- Indego Electric fees increased to 20¢/minute
Indego365 Access
- No price increase
- Extended ride time fees for rides over 60 minutes increased to 7¢/minute
- Indego Electric fees increased to 7¢/minute
Since Indego’s launch in 2015, the system has grown to over 1,400 bikes and more than 170 stations located across West, South, North Philly, and Center City. This spring, Indego will expand its service further west, filling in more of South Philadelphia, and along Kelly Drive to East Falls, and will continue to grow to more than 3,500 bikes and 350 stations by the end of its multi-year expansion.
Thank you for your continued support of the Indego system.
An extra 15 cents a minute on top of the subscription seemed like a lot; a 33% increase on top of that seems extreme. I will try to use the electric bikes less.
Please create a single or round trip ride fare. I would use Indego so much more often if I had the choice to just pay for a single ride instead of a full $15 pass. Also, would be awesome to have the system integrated with SEPTA’s fare system, but that’s a stretch goal.
i hope that the electric bikes are more frequently available and charged to reflect this price increase. ive begun using them less due to their being somewhat unreliable as to when i can access them and if they have a charge
These increases, especially to the extra fees, are seriously far too high. This puts these amenities far out of reach for a lot of people and makes it far less of a viable option for getting around on a regular basis.
Wait a minute FIFTEEN BUCKS for a 24 hour (“guest”) pass???? Plus an extra dollar for every 5 minutes if I grab an electric bike??
I get that you want to push people toward a monthly or annual membership, but at that price I’m just never even going to try it! $15+ is Uber prices!!!
Cities are for bikes and walking, not cars. -at least for residents and local commuters. It’s clear that indego will continue to undermine itself by not having a cheap single-trip option (ie. ~$5/30min) like every bike/scooter share program on this planet does. This puts a clear focus on squeezing revenue out of visitors, insentivising them to use rideshare apps.
Get yourself a bike, stop using ride share apps, and give Indego a reason to stay relevant.
Why don’t you have a 30 or 60 minute passes to encourage usage like other cities? $15 is excessive vs $3.00 if I only need it for a short stint.
This price increase makes it just as expensive to use an e bike as an uber??? This makes no sense I am never using an e bike again.
Why aren’t there short ride prices?
Until recently, when only electric bikes are available at a station, Indego waved the extra fee as one did not have the choice to choose between electric or regular. I was told today Indego is no longer extending this “courtesy”and if only electric bikes are available and you would like to use a bike, you are forced to pay the 20 cents a minute to use. Why are you changing this policy? Not everyone sees the electric bikes as an upgrade or a preference. I have an annual pass and ride back and forth to work. More often only electric bikes are available at my local docking stations. If this is Indego’s new stance, I’ll have to reconsider my yearly pass as the bus will be less expensive than Indego, if I take an electric bike to and from work everyday it will cost me $1000 dollars more a year on top of my Indego membership. Please reconsider, and reinstate waving electric bike fees when no regular bikes are available.
Thank you for this feedback, Erin! We had to make this adjustment to our policy as we added more Indego Electric bikes to the fleet due to high demand. Indego remains committed to maintaining a core fleet of classic bikes in our system, even as we add more Indego Electric bikes. We suggest biking to the nearest station with classic bikes and/or checking classic bike availability on the app before selecting a departure station.
Emily,
I understand that electric bikes are more expensive, but as someone who does not want to use an electric bikes, if that is the only available option, it does not seem appropriate to penalize me for the lack of availability of the regular bikes. I understand you see this as an upgrade, but by that logic, if I’ve made a reservation for an economy car at a car rental and they only have SUVs they “upgrade me” for free; if I am flying economy and they have to move me to first class they “upgrade me” for free. While I do not see the electric bikes as an “upgrade”, if there is no choice of bikes at the docking station, telling me to go to another docking station to get a choice of bikes, is Yes…20¢ for a minute is not a big deal, and $2 for my 10 min commute is not going to break the bank once in awhile …but if electric bikes are going to slowly push out the classic bikes and yearly I am paying over a $1000 on top of my membership, I will unfortunately have to give up my Indego membership.
I’ve been a member of Indego since April of 2015 and have appreciated the ethos behind this company. And I understand you need to meet your financial goals and cover costs. However, while I do not think you mean to be flippant, your response comes of as very dismissive of my concern. Indego has changed the rules…not me. And you did so without reaching out or amplifying this change to members. I thought Indego’s policy to waive the fee was a very responsible approach. If you are finding you have to “waive” this fee quite a bit, maybe the “demand” for electric bikes isn’t as great as you think.
Please consider reinstating the policy to waive the fee for use of electric bikes when classic are not available. I cannot imagine I am alone in this sentiment. And, if I am than fine, …just waive my fees :).