Meet the Team: Morale & Happiness Officer Riley

Bicycle Transit Systems is a Philadelphia-based business that specializes in bike share launch, operations, and management. Comprised of the most experienced bike share operations team in the industry, Bicycle Transit Systems manages all operational elements of Indego, including bike and station maintenance, marketing, and customer service.

How long have you been part of the Indego team?
I’ve been a regular on Team Indego for ruff-ly 8 months so since January 2016.

Tell us a little bit about yourself and your position.
I’ve had the hard task of being both adorable and ensuring everyone’s work day is both positive and productive. When I’m not taking naps, I’m checking that the entire warehouse is running as a well oiled machine. If there are snacks available I have to ensure they are quality. It’s a lot of work, but some dog has to do it.

Tell us what a normal day in the bike shop looks like for you?
A normal day in the world of bike share is incredibly busy. I can be found following around my dad, Nate, Bike Mechanic Supervisor, to ensure he has not left the building without me. Beyond that I am ensuring people are doing their best work possible by either sleeping in their work space or sniffing for efficiency. Napping is a top priority with the exception of snacking. You can also be assured that I sniff each bike individually to check the quality.

What do you like the most about working at Bicycle Transit/Indego?
I really enjoy the employees and the camaraderie. Everyone is always so excited to see me throughout the day, and every single day in the warehouse is a good day with friends. Without Indego I would be home waiting to be let out in the afternoon. So, the socialization of the warehouse atmosphere is thrilling.

What would you say to anyone that might be hesitant about riding in the city?
For smaller pups, there are different basket types to ensure you can be with your owner at all times. That is one complaint I have about Indego; we need a few bikes with larger baskets to accommodate larger pups, like myself. Pups at any size enjoy bike rides.

Anything else you would like to add?
We discussed snacking a lot, which is a favorite of mine. PB&J to be specific is my favorite alongside carrots and frozen broccoli.

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