Bicycle Transit Systems is a Philadelphia-based business that specializes in bike share launch, operations, and management. Comprised of the most experienced bike share operations team in the industry, Bicycle Transit Systems manages all operational elements of Indego, including bike and station maintenance, marketing, and customer service.
Our staff Q & A spotlight series was created to compliment the Indego Street Team and Ambassador spotlight series. These spotlights are an opportunity for you to learn more about the dream team that keeps Indego rolling. From bike mechanics and drivers, to customer service and marketing, this is a wheel treat to get the inside scoop on the 30+ employees who make up Indego. Meet Lu, one of the first members of the Indego operations team and station tech wizard.
How long have you been part of the Indego team for?
I have been with the Indego team since pre-launch. At the time that I was hired, I was helping put together the first 400 bikes!
Tell us a little bit about yourself and your position!
I was originally hired for the driver position to move bikes and balance supply with demand. Then I moved into my current role as a technician a year later. I am a bit of a tech geek, so the position sounded very enticing. As a Station Tech, we troubleshoot any issues that we find with the station so that riders can have a better experience.
What does a normal day look like for you?
A normal day starts with swapping batteries at any stations that are down due to voltage. After that, I ggo station to station to fix any issues a customer may have found.
What do you like the most about working at Indego?
I love the family atmosphere. I never really feel as if I am coming into work. It feels as if I’m working with a bunch of friends or family members. We love to have fun and joke around which makes the job much more fun and easy going.
How would you say the system has impacted the city?
The people of Philadelphia love the Indego system. I have never seen so many people on bikes before. It’s a much healthier and more affordable way to get around, and I believe people realize that. I also believe the SEPTA service interruption was an eye opener for Philadelphians. They turned to the Indego to find their way around the city.
What would you say to anyone that might be hesitant about riding in the city?
An Indego pass is a much more affordable way to get around. There are over 100 stations spread throughout the city. So, there’s a lot of fun to be had while riding your bike, and there are plenty of things to see and do.
What are you up to outside of Indego?
I enjoy spending time with my family. I have another job outside of working with Indego, so relaxing is what I enjoy most about being outside of work.